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The Skin Logic Clinic

Complaints Procedure

Privacy Policy

Terms of use

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Booking & Cancellation Policy

VIP Loyalty Card policy

Booking, Cancellation and No Show Policy.


At The Skin Logic Clinic, we value your time and aim to provide the best possible service to all our clients. Our members of staff you book with likewise have a right to earn a living and support their families. No Show or last-minute cancelled appointments cost them their earnings and as such we have had to implement a policy to prevent this happening on a regular basis.

To ensure smooth scheduling and availability for everyone, we have implemented the following cancellation and no-show policy:

1.Cancellations:

If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice. Your booking confirmation email you received allows you to cancel or reschedule your appointment free of charge prior to the 24 hours window.

2.No-Shows:

If you do not show up for your appointment, or you are more than 10 minutes late this will be considered a no-show. Our practitioner works on a tight timeline and they may not be able to treat late arrivals as it impacts on the service we provide the following client. This is discretionary to the individual practitioner.

3.Repeat No-Shows or Cancellations:

Clients with repeated no-shows or last-minute cancellations may be restricted from booking online.

Such clients will be required to telephone the clinic directly to schedule appointments and must provide a 50% non-refundable deposit at the time of booking. Cancellation with less than 24 hours’ notice or a no show will forfeit this deposit without exception.

We understand that unforeseen circumstances can arise, however, we hope you understand our practitioners need to earn a living also. This policy ensures that we can continue to offer timely services to all clients. Thank you for your understanding and cooperation.

If you have any questions or concerns, feel free to contact the management team at The Skin Logic Clinic.

Complaints Procedure.

Complaints procedure at the clinic.
All of our practitioners are self employed and are not the responsibility of The Skin Logic Clinic who only provide a safe clinical working environment from which they preform their treatments and clinical clerical functions. Any complaints should be directed to the practitioner themselves who will discuss your complaint with you. The Skin Logic Clinic is not responible or liable for treatment outcomes or any other issues arising. Individual practitioners may have their own complaints procedures to follow.


Complaints procedure for Sheena Morgan LTD only.
SHEENA MORGAN LTD
Complaints Policy Leaflet.
Wherever possible, I will do my best to resolve complaints informally. If you have a
complaint about any aspect of your treatment at Sheena Morgans Clinic based at Skin-
Logic Clinic, please let Sheena Morgan know and I will do my best to resolve it to your
satisfaction.
However, where complaints cannot be resolved informally, we have a Formal
complaints Procedure which is summarised below:
Please set out your complaint in writing and address it to Sheena Morgan. You may
send your complaints to the clinic address (Skin-Logic Clinic 97 Wallasey Village
Wallasey CH45 3LE) or email your complaint to treatments@sheenamorgan.com
You may want to verbally discuss your complaint therefore please call 07780466073
You will receive a written acknowledgement within 3 working days of receipt of your
complaint (unless a full reply can be sent within five working days.)
A full response will be made within 20 working days unless the investigation is still in
process. In such cases a letter explaining the reason for the delay will be sent and a full
response made within 5 days of conclusion being reached.
I will always keep you informed, in writing, of the stages of investigation and actions
taken.
All complaints are taken seriously and brought to the attention of all personnel.
If you need this from in any other Language, please let me know.
Should you remain unhappy with our Final response or investigation you may be able to
refer your complaint to the Independent Sector Complaints Adjudication Service
at www.iscas.org.uk . You must do this within six months of the date of the final
response.
Sheena Morgan
MSc HND RGN NIP PG Cert in ED


Privacy Policy

Privacy Policy Notice

The policy: This privacy policy notice is served Skin-Logic.com Limited under the website; www.skin-logic.com The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to us.
Policy key definitions:
• "I", "our", "us", or "we" refer to the business, Skin-Logic.com Ltd / Sheena Morgan Ltd
• "you", "the user" refer to the person(s) using this website.
• GDPR means General Data Protection Act.
• PECR means Privacy & Electronic Communications Regulation.
• ICO means Information Commissioner's Office.
• Cookies mean small files stored on a users computer or device.
Key principles of GDPR:
Our privacy policy embodies the following key principles; (a) Lawfulness, fairness and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.
Processing of your personal data
Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.
We are registered with the ICO under the Data Protection Register, our registration number is: ZA129956.
• Lawful basis: Consent
Where our purpose for processing is: booking
Which is necessary because: we need a record of personal details
We process your information in the following ways: for use in writing a prescription if required for treatment and ensuring we have the means of contacting you should the need arise. We will use your email address and mobile text number to contact you to remind you of an appointment.
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties.

• Lawful basis: Legal obligation
Where our purpose for processing is: for legal compliance regarding prescription medication and consent
Which is necessary because: details are required to comply with current legislation.
We process your information in the following ways: held solely for use in ensuring your treatment is provided in compliance with the law relating to prescription only medication
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties.


Lawful basis: Legitimate interests
Where our purpose for processing is: for a legitimate purpose in relation to contacting you or marketing if you have opted into our marketing process
Which is necessary because: up to date means of contacting you regarding treatment and if you have chosen to opt in to marketing to inform you of current events, information and offers
We process your information in the following ways: solely for the purpose of contacting you by your preferred means
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties.



If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.
Your individual rights
Under the GDPR your rights are as follows. the right to be informed;
• the right of access;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to data portability;
• the right to object; and
• the right not to be subject to automated decision-making including profiling.
You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
Internet cookies
We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.
Some cookies are required to enjoy and use the full functionality of this website.
We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.
Cookies that we use are;
• [visited]cookie to enhance your user experience informing our systems that you have visited our website in the past 30 days.
Data security and protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
Fair & Transparent Privacy Explained
We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.
Sponsored links, affiliate tracking & commissions
We do not associate with clickable marketing on our website.
Email marketing messages & subscription
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe by clicking the links within each email we send or at www.mailchimp.com , by following this link, otherwise contact the EMS provider.
Our EMS provider is; Mailchimp We hold the following information about you within our EMS system;
• Email address
• I.P address
• Subscription time & date

VIP Loyalty Card Terms and Conditions

VIP Loyalty Card Terms & Conditions

The Skin Logic Aesthetics Clinic - Wirral

1. Introduction

The VIP Loyalty Card is a privilege offered by The Skin Logic Aesthetics Clinic - Wirral to reward our loyal customers. By accepting and using the card, the cardholder agrees to abide by the terms and conditions outlined below.

2. Eligibility & Issuance

•The VIP Loyalty Card is available to customers who have had at least three (3) treatments at The Skin Logic Aesthetics Clinic – Wirral.

•The card is issued strictly to the customer named on the rear of the card and is non-transferable.

•The card is valid only with the aesthetics practitioner(s) named on the rear of the card.

•The card is issued at the discretion of the aesthetics practitioner after verifying eligibility.

3. Discount & Usage

•The card entitles the named customer to a 10% discount on treatments at The Skin Logic Aesthetics Clinic – Wirral.

•The discount applies only to the named customer and cannot be shared or transferred to another person.

•The discount only applies when booking treatments with the aesthetics practitioner(s) named on the rear of the card.

•The discount cannot be used in conjunction with any other promotional offers or discounts.

4. Expiry & Renewal

•The VIP Loyalty Card is valid until the 31st of December of the current calendar year.

•A new card may be issued for the following year if the customer continues to meet the eligibility criteria.

•The decision to renew and issue a new card lies with the aesthetics practitioner(s) named on the rear of the card.

5. Revocation & Management Discretion

•The Skin Logic Aesthetics Clinic – Wirral reserves the right to revoke or cancel the VIP Loyalty Card at any time, at the discretion of management.

•No discussion will be entered into regarding the revocation of a card, and the management’s decision is final.

6. Acceptance of Terms

•By accepting the VIP Loyalty Card, the customer acknowledges that they have read, understood, and agreed to these Terms & Conditions.

•Misuse of the card may result in immediate revocation and possible exclusion from future promotions.

For any further inquiries regarding the VIP Loyalty Card, please contact The Skin Logic Aesthetics Clinic – Wirral.

Management reserves the right to update or modify these terms at any time without prior notice.

Terms of use

Terms of Use Policy for Skin Logic

Last Updated: [10/10/2024]

Welcome to Skin Logic ("we," "us," "our"). By accessing or using our website at www.skin-logic.com ("Site"), you agree to comply with and be bound by these Terms of Use ("Terms"). Please read them carefully. If you do not agree to these Terms, you may not access or use the Site.

1. Acceptance of Terms
By accessing or using our Site, you confirm that you have read, understood, and agree to be bound by these Terms, as well as any other applicable laws, regulations, or policies, including our Privacy Policy. If you do not agree with these Terms, please do not use the Site.

2. Changes to the Terms
We reserve the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting. Your continued use of the Site after any changes constitutes your acceptance of the updated Terms. It is your responsibility to regularly review these Terms.

3. Eligibility
You must be at least 18 years old to use the Site. By using the Site, you represent and warrant that you are of legal age to form a binding contract and meet all the eligibility requirements.

4. User Responsibilities
You agree to use the Site for lawful purposes only. You may not:

Post, transmit, or distribute any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable.
Use any automated systems or software to extract data from our Site ("scraping") for any unauthorized purpose.
Attempt to interfere with the proper working of the Site, including hacking, bypassing security features, or disrupting service.

5. Intellectual Property
All content on the Site, including but not limited to text, images, logos, graphics, and design elements, is the property of Skin Logic or its licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from any part of the Site without our express written consent.

6. User Content
You may be able to submit comments, reviews, or other content ("User Content") on the Site. By submitting User Content, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, publish, and distribute your User Content in any format or media. You represent and warrant that you own or have the necessary permissions to use and submit such content and that your User Content does not violate any third-party rights.

7. Product Information and Pricing
We strive to provide accurate product descriptions and pricing information on the Site. However, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

8. Purchases
When making a purchase on our Site, you agree to provide accurate payment and shipping information. All purchases are subject to availability and our acceptance. We reserve the right to refuse or cancel any order at our discretion. For more details, please refer to our Return and Refund Policy.

9. Third-Party Links
Our Site may contain links to third-party websites or services that are not owned or controlled by Skin Logic. We are not responsible for the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that Skin Logic shall not be liable for any damages or losses arising from your use of third-party websites.

10. Disclaimer of Warranties
The Site and all information, products, and services provided through it are offered on an "as-is" and "as-available" basis. We make no warranties, express or implied, regarding the operation of the Site, the accuracy of the information provided, or the products and services offered. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability
In no event shall Skin Logic, its affiliates, directors, officers, employees, or agents be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or any products or services purchased through the Site. This includes, but is not limited to, damages for loss of profits, goodwill, data, or other intangible losses.

12. Indemnification
You agree to indemnify, defend, and hold harmless Skin Logic and its affiliates, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of your use of the Site, violation of these Terms, or infringement of any third-party rights.

13. Termination
We reserve the right to terminate or suspend your access to the Site at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to us, other users, or third parties.

14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Insert Jurisdiction], without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or the Site shall be resolved exclusively in the state or federal courts located in [Insert Jurisdiction].

15. Contact Information
If you have any questions or concerns regarding these Terms, please contact us at:

Skin Logic
Email: webmaster@skin-logic.com
Phone: +447494 745347
Address: The Skin Logic Clinic, 97 Wallasey Village, Wallasey. Merseyside. CH453LE.

By continuing to use the Site, you acknowledge that you have read, understood, and agreed to these Terms of Use. Thank you for visiting Skin Logic!

We trust in you to trust in us...

Not many clinics in our area are CQC registered. Certain treatments including PDO threads should only be undertaken from a CQC registered premises. We are happy to announce that we have received a good rating from The Care Quality Commission which engages in an indepth and vigourous process to ensure our high standards meet theirs similar to hospitals and other practices where invasive procedures are carried out. Why take the chance on anything less? Insist on your clinic being CQC registered.

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SKIN  Logic

Wirral's Premier Aesthetic Clinic

Our opening hours vary please see our online booking system for availability.

Contact Info

97 Wallasey Village, Wallasey, Merseyside. CH45 3LE

Reception +447494 745347

Medical Emergency Contact
Complaints Procedure

Privacy Policy   Terms of Use

Support 

All our availability can be found online. You can book for free, change and cancel appointments.

Email Enquiries
Enquiries@skin-logic.com