SHEENA MORGAN LTD
Complaints Policy Leaflet.
Wherever possible, I will do my best to resolve complaints informally. If you have a
complaint about any aspect of your treatment at Sheena Morgans Clinic based at Skin-
Logic Clinic, please let Sheena Morgan know and I will do my best to resolve it to your
satisfaction.
However, where complaints cannot be resolved informally, we have a Formal
complaints Procedure which is summarised below:
Please set out your complaint in writing and address it to Sheena Morgan. You may
send your complaints to the clinic address (Skin-Logic Clinic 97 Wallasey Village
Wallasey CH45 3LE) or email your complaint to treatments@sheenamorgan.com
You may want to verbally discuss your complaint therefore please call 07780466073
You will receive a written acknowledgement within 3 working days of receipt of your
complaint (unless a full reply can be sent within five working days.)
A full response will be made within 20 working days unless the investigation is still in
process. In such cases a letter explaining the reason for the delay will be sent and a full
response made within 5 days of conclusion being reached.
I will always keep you informed, in writing, of the stages of investigation and actions
taken.
All complaints are taken seriously and brought to the attention of all personnel.
If you need this from in any other Language, please let me know.
Should you remain unhappy with our Final response or investigation you may be able to
refer your complaint to the Independent Sector Complaints Adjudication Service
at www.iscas.org.uk . You must do this within six months of the date of the final
response.
Sheena Morgan
MSc HND RGN NIP PG Cert in ED
The policy: This privacy policy notice is served Skin-Logic.com Limited under the website; www.skin-logic.com The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to us.
Policy key definitions:
• "I", "our", "us", or "we" refer to the business, Skin-Logic.com Ltd / Sheena Morgan Ltd
• "you", "the user" refer to the person(s) using this website.
• GDPR means General Data Protection Act.
• PECR means Privacy & Electronic Communications Regulation.
• ICO means Information Commissioner's Office.
• Cookies mean small files stored on a users computer or device.
Key principles of GDPR:
Our privacy policy embodies the following key principles; (a) Lawfulness, fairness and transparency, (b) Purpose limitation, (c) Data minimisation, (d) Accuracy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.
Processing of your personal data
Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.
We are registered with the ICO under the Data Protection Register, our registration number is: ZA129956.
• Lawful basis: Consent
Where our purpose for processing is: booking
Which is necessary because: we need a record of personal details
We process your information in the following ways: for use in writing a prescription if required for treatment and ensuring we have the means of contacting you should the need arise. We will use your email address and mobile text number to contact you to remind you of an appointment.
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties.
• Lawful basis: Legal obligation
Where our purpose for processing is: for legal compliance regarding prescription medication and consent
Which is necessary because: details are required to comply with current legislation.
We process your information in the following ways: held solely for use in ensuring your treatment is provided in compliance with the law relating to prescription only medication
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties.
Lawful basis: Legitimate interests
Where our purpose for processing is: for a legitimate purpose in relation to contacting you or marketing if you have opted into our marketing process
Which is necessary because: up to date means of contacting you regarding treatment and if you have chosen to opt in to marketing to inform you of current events, information and offers
We process your information in the following ways: solely for the purpose of contacting you by your preferred means
Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists.
Sharing your information: We do not share your information with third parties.
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.
Your individual rights
Under the GDPR your rights are as follows. the right to be informed;
• the right of access;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to data portability;
• the right to object; and
• the right not to be subject to automated decision-making including profiling.
You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
Internet cookies
We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.
Some cookies are required to enjoy and use the full functionality of this website.
We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.
Cookies that we use are;
• [visited]cookie to enhance your user experience informing our systems that you have visited our website in the past 30 days.
Data security and protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
Fair & Transparent Privacy Explained
We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.
Sponsored links, affiliate tracking & commissions
We do not associate with clickable marketing on our website.
Email marketing messages & subscription
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences, you can also unsubscribe by clicking the links within each email we send or at www.mailchimp.com , by following this link, otherwise contact the EMS provider.
Our EMS provider is; Mailchimp We hold the following information about you within our EMS system;
• Email address
• I.P address
• Subscription time & date
Our Clinic Site :
Skin-Logic Aesthetics Clinic, 97 Wallasey Village, Wallasey, Merseyside. CH45 3LE.
07494 745347
Not many clinics in our area are CQC registered. Certain treatments including PDO threads should only be undertaken from a CQC registered premises. We are happy to announce that we have received a good rating from The Care Quality Commission which engages in an indepth and vigourous process to ensure our high standards meet theirs similarly to hospitals and other practices where invasive procedures are carried out. Why take the chance on anything less?